Assessor Resource

BSBWRK510
Manage employee relations

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations.

It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and industrial relations as well as current knowledge of industrial relations trends and legislation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop employee and industrial relations policies and plans

1.1 Analyse strategic plans and operational plans to determine long term employee relations

1.2 Analyse existing employee relations performance in relation to workforce objectives

1.3 Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements

1.4 Work with the management team to develop industrial relations policies and plans

1.5 Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies

2. Implement employee relations policies and plans

2.1 Develop an implementation plan and a contingency plan for the employee relations policies and strategies

2.2 Make arrangements for training and development for identified needs to support the employee relations plan

2.3 Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan

2.4 Ensure procedures for addressing grievances and conflict are properly documented

2.5 Communicate key issues about procedures for addressing grievances and conflict to stakeholders

2.6 Review employee relations policies and plans to establish whether they are meeting their intended outcomes

3. Manage negotiations to resolve conflict

3.1 Train individuals in conflict-management techniques and procedures

3.2 Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements

3.3 Check documentation and other information sources to clarify issues in dispute

3.4 Obtain expert or specialist advice and/or refer to precedents, if required

3.5 Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

3.6 Advocate the organisation’s position in negotiation to obtain agreement

3.7 Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction

3.8 Implement agreements

3.9 Take remedial action where groups or individuals fail to abide by agreements

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop employee and industrial relations policies and plans

1.1 Analyse strategic plans and operational plans to determine long term employee relations

1.2 Analyse existing employee relations performance in relation to workforce objectives

1.3 Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements

1.4 Work with the management team to develop industrial relations policies and plans

1.5 Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies

2. Implement employee relations policies and plans

2.1 Develop an implementation plan and a contingency plan for the employee relations policies and strategies

2.2 Make arrangements for training and development for identified needs to support the employee relations plan

2.3 Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan

2.4 Ensure procedures for addressing grievances and conflict are properly documented

2.5 Communicate key issues about procedures for addressing grievances and conflict to stakeholders

2.6 Review employee relations policies and plans to establish whether they are meeting their intended outcomes

3. Manage negotiations to resolve conflict

3.1 Train individuals in conflict-management techniques and procedures

3.2 Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements

3.3 Check documentation and other information sources to clarify issues in dispute

3.4 Obtain expert or specialist advice and/or refer to precedents, if required

3.5 Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

3.6 Advocate the organisation’s position in negotiation to obtain agreement

3.7 Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction

3.8 Implement agreements

3.9 Take remedial action where groups or individuals fail to abide by agreements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse strategic plans and operational plans to determine long term employee relations 
Analyse existing employee relations performance in relation to workforce objectives 
Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements 
Work with the management team to develop industrial relations policies and plans 
Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies 
Develop an implementation plan and a contingency plan for the employee relations policies and strategies 
Make arrangements for training and development for identified needs to support the employee relations plan 
Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan 
Ensure procedures for addressing grievances and conflict are properly documented 
Communicate key issues about procedures for addressing grievances and conflict to stakeholders 
Review employee relations policies and plans to establish whether they are meeting their intended outcomes 
Train individuals in conflict-management techniques and procedures 
Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements 
Check documentation and other information sources to clarify issues in dispute 
Obtain expert or specialist advice and/or refer to precedents, if required 
Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes 
Advocate the organisation’s position in negotiation to obtain agreement 
Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction 
Implement agreements 
Take remedial action where groups or individuals fail to abide by agreements 

Forms

Assessment Cover Sheet

BSBWRK510 - Manage employee relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBWRK510 - Manage employee relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: